Returns & Refund Policy

Returns & Refund Policy

We want you to feel good about shopping with Route 3. Please complete every bracketed item with your actual store rules before publishing this policy.

Return eligibility

You may request a return within [ADD RETURN WINDOW] of delivery. To be eligible, items must meet these conditions: [DESCRIBE REQUIRED CONDITION, INCLUDING WHETHER HAIR-CARE PRODUCTS MUST BE UNOPENED OR SEALED]. Items that can’t be returned: [LIST ANY EXCLUSIONS, SUCH AS FINAL-SALE ITEMS, IF APPLICABLE].

How to request a return

To request a return, contact us at [ADD CUSTOMER SERVICE EMAIL] with your order number and the item you’d like to return. Please wait for return instructions before sending anything back. Return shipping costs are paid by [ADD WHO PAYS RETURN SHIPPING].

Refunds

Once an approved return is received and reviewed, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method. Please allow [ADD REFUND PROCESSING TIME] for processing; your bank or payment provider may take additional time to post it.

Damaged, incorrect, or missing items

If your order arrives damaged or incorrect, or an item is missing, contact us at [ADD CUSTOMER SERVICE EMAIL] within [ADD REPORTING WINDOW] of delivery. Include your order number and, if relevant, photos so we can review the issue.

Order changes and cancellations

Contact us as soon as possible at [ADD CUSTOMER SERVICE EMAIL] if you need to change or cancel an order. We can’t guarantee a change or cancellation after an order has been processed or shipped.

Contact

Questions about returns or refunds? Contact Route 3 at [ADD CUSTOMER SERVICE EMAIL].

Before publishing, replace all bracketed items and confirm the policy matches your actual return window, product condition requirements, exclusions, costs, and refund timeline. This is general starter text, not legal advice.